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  2. BDC Central/CallerCX
  3. AGENT CONSOLE - LOGGING ACTIVITIES

AGENT CONSOLE - LOGGING ACTIVITIES

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This section contains articles related to using the Agent Console in BDC Central.

  • How to Log CSI Calls (Non-Revenue)
  • Logging Live Transfer Opportunities (TO)
  • Tracking Hourly Activity Progress from Agent Console
  • Updating Appointments (Confirm, Cancel, & Reschedule)
  • BDR - Agent Console Features
  • Agent Console - Logging Non-Revenue Calls
  • How to Log a CSI Activity with an Appointment
  • Updating Appointments for Other Agents: Confirm, Cancel & Reschedule
  • How to Reassign an Appointment from Agent Console- BDRs
  • Logging SOP Calls - Service Department
  • Agent Console Sections Defined -Agent Users
  • How to access the Agent Console
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