AGENT CONSOLE - LOGGING ACTIVITIES
This section contains articles related to using the Agent Console in BDC Central.
- How to Log CSI Calls (Non-Revenue)
- Logging Live Transfer Opportunities (TO)
- Tracking Hourly Activity Progress from Agent Console
- Updating Appointments (Confirm, Cancel, & Reschedule)
- BDR - Agent Console Features
- Agent Console - Logging Non-Revenue Calls
- How to Log a CSI Activity with an Appointment
- Updating Appointments for Other Agents: Confirm, Cancel & Reschedule
- How to Reassign an Appointment from Agent Console- BDRs
- Logging SOP Calls - Service Department
- Agent Console Sections Defined -Agent Users
- How to access the Agent Console