This article walks you through matching your Tracking Line in BDC Central / CallerCX with your Lead Sources (Autotrader, Cargurus, Cars.com, etc...) from VinSolutions, so that any calls that come through that tracking line will be assigned to the correct lead source in your CRM.
Important Note: Once the integration is enabled on our end, we will run a "matching" algorithm to try and match your Tracking Lines and Lead Sources automatically. If we are unable to automatically make a match, any calls pushed from those tracking lines will fall back to a default "Phone Up" lead source.
To match your Tracking Lines with your Lead Sources manually, do the following:
Log into BDC Central / CallerCX
Navigate to Admin - Tracking Line Management
- Edit the Tracking Line that you need to match to a lead source
- Click on Tracking Line Details
Scroll to the bottom and locate the drop down menu called VIN Solutions Lead Source
- Select the Lead Source you want those calls assigned to