CRM: eLead Integration for Existing CDK Drive Customers

Customers now have the ability to integrate BDC Central / CallerCX with eLead.

With eLead integration, we can now automatically push your inbound calls from BDC Central / CallerCX into your CRM.  

IMPORTANT:  At this time, we are pushing Inbound Sales Calls only.

In this article:

• Who can request Vendor access to your data?

• Requesting eLead Integration with CallerCX

• Configuration Requirements

• Linking a Tracking Line to an eLead Source and Subsource

• Requirements for Calls to be Pushed

• When Does Data Get Updated and When are Calls Pushed?

• Example of a call that's been pushed by CallerCX

Who can request Vendor access to your data?:

Requesting eLead integration with CallerCX:

IMPORTANT:  Only complete the following steps if you are currently using CDK DMS.

eStore Vendor URL: 

https://portal.dealersuite.com/eStore/faces/pages/customer/index_3PA.jsp?store=ProactiveDlrSolFrtls

• • • • w/ catalogs: 4900140      Frtls-ProactiveDlrSol-CallerCX-EleadAPIs

Steps to request integration:

Please allow up to 5 business days to complete the installation.

Configuration Requirements:

There are 2 configuration requirements necessary for calls to get pushed to your CRM once you are notified that the installation is complete.  Those are:

1.  Phone Call Activity MUST be enabled in your CRM.
2.  Your tracking lines from BDCC/CallerCX MUST be linked to an eLead Source and Subsource. (See below for instructions)

Linking a Tracking Line to an eLead Source and Subsource:

1. Login to BDC Central/CallerCX 

2. Access Tracking Line Management under the Admin menu

3. Edit the Tracking Line

4. There will now be a dropdown menu called eLead Lead Source

5. Select the appropriate Source – Subsource for this tracking line

   • eLeads has a Source and Subsource. This dropdown uses the format “Up Type-Source – Subsource“

Requirements for Calls to be Pushed:

• Call classified as a Sales call. 
  • (At this time, only Sales calls are being pushed to eLeads)
• Customer's phone number must be 10 digits
• The Tracking Line the call comes in on MUST be linked to a Source and Subsource
• Must have Customer's First and Last Name.  Unknown Callers will NOT be pushed to eLead. 
  • (eLead does not have a way to handle these.  So until they can support it, calls where the First and Last name is unknown, will not be pushed, unless an existing contact with matching phone number already exists in eLead.)

When Does Data Get Updated and When are Calls Pushed?:

• Dealership’s Opportunity Statuses

  • On Install Only

• Dealership’s Employees

  • On Install Only

• Dealership’s Activity Types

  • On Install Only

• Dealership’s Sources

  • Nightly at 1 am ET

• Dealership’s Sub Sources

  • Nightly at 1 am ET

• Calls Pushed to eLeads

  • Every 15 mins

Example of a call that's been pushed by CallerCX: