The following updates and features were released in BDC Central on June 19, 2017
- Added ability to edit, delete and update assigned rep for Non-Appointed Sales in Opportunity Management Log.
- Reporting updated to include Non-Appointed Sales in Total BDC Sales (not included in Closing ratios).
Reference Article: Non-Appointed Sales
Updated Reporting for Manager Activities
- Activity from managers without Daily Goal Expectations is no longer included in Average Daily Activities and Average Daily Appointment Volumes (ADAV).
- Appointments Reassigned to non-working Agents are not included in AVG Daily Activity and ADAV.
Executive Summary Updates -Appointments Per Day Graph
- Daily Appointment Calculation for % to Goal does not include appointment goals for non-working agents.
Mystery Shop Reporting Updates
- Timestamp adjusted to timezone or dealership's location for any Mystery Shop with the inquiry submitted on or after June 19th.
- Internet Follow-Up Process is now based off of physical days instead of 24 hour periods for any Mystery Shop with the inquiry submitted on or after June 19th.
General Bug Fixes