BDC Central provides automated tracking of Bonus Pay for key performance metrics by individual agent. There are four key areas in BDC Central that facilitate the management of bonus pay.
These areas include the following:
- Bonus Management - Located in Admin menu. Used to manage Bonus Pay Plans by Agent.
- Tier Pay Management - Locate in Admin menu. Use to create customized Tier Pay Plans.
- User Profile Pay Plan section - Located in the agent's profile.
- Bonus Pay Report - Located in BDC Tracker. Used to view bonus pay amounts for each agent.
IMPORTANT: Any changes or updates to bonus pay plans will be applied to the current month and future months only. Bonus pay for prior months will not be updated or affected.
For example, if a bonus pay plan was added or created on April 19, the changes would be applied to all of April and the months going forward. March and previous months will not be affected by any changes or updates made in April.
This article covers managing bonus pay from the Bonus Management menu. From the navigation menu select ADMIN then Bonus Management. This will open a list of all agents in your group.
From the Bonus Pay management list, click on the Action button for the selected user to open the Edit Bonus Plan feature.
Bonus Pay can be applied as follows:
Sales
- Show Pay Inbound
- Show Pay Outbound
- Show Tier Pay
- Sale Pay Amount
- Sale Square Pay
Service
- Show Pay Inbound
- Show Pay Outbound
- Show Tier Pay
When Using Tier Pay select a Tier Pay Plan from the drop-down selection box. Refer to the following article for information on how to create tier pay plans.
*****
Once the desired amounts have been entered, select Save to save the bonus pay plan for the selected user.
IMPORTANT: Any changes or updates to bonus pay plans will be applied to the current month and future months only. Bonus pay for prior months will not be updated or affected.
For example, if a bonus pay plan was added or created on April 19, the changes would be applied to all of April and the months going forward. March and previous months will not be affected by any changes or updates made in April.
Reference Articles:
Managing Bonus Pay Plans from User Profiles